- "I've been using Ideal for my work suits and shirts – and found their service to be without fault. Its a quick turnaround when needed, and always comes well packed and presented."
- Mr Dunn, Knowle
Service Terms and Conditions
In these Terms & Conditions, “we” means Ideal Dry Cleaners (Solihull) and “you” means you – our very important customer
You will be given a till ticket. Check the ticket order as count and description is final.
If you believe the depreciated value of your garment/item exceeds 10 times our service charge, please declare the value. In which case the garment/item will be serviced at 1/10th of the declared value of the item.
We will require a completed and signed Customer Consent Form to authorise the processing of any item that we consider a risk. We may also request this form to be completed for processing – curtains, rugs, leather and suede, wedding/ beaded/evening dresses, and or other household or non-clothing items.
Lost tickets will require photo ID.
Check your order is complete in the shop-no liability for missing items once you leave.
Uncollected items may be disposed of after 90 days. We will not be held liable for any loss that you may suffer in such an event.
Sorry but we cannot be liable for:
(a) Any item which suffers colour loss / shrinkage/ damage, during the cleaning process, whereby the manufacturer’s care label instructions have been adhered to
(b) Any feather / down filled item
(c) Any accessory attached to or contained within any item. An “accessory” means (but is not limited to) belts, buckles, buttons, broaches, beading, painted logos, leather trims, furs, signs, zips, hoods, collars and inner linings.
(d) Any item which is damaged by any accessory on that item
(e) Any ink marks left behind by our poly-marking label system
(f) In the event that any garment / item is lost / damaged by us and is part of a set E.G. two piece suit / furnishings / curtains / upholstery / laundry, We will only compensate for that lost / damaged item that is documented on the customers ticket. We will not compensate for retrospective value of set loss / damage.
(g) Any item that does not show cleaning instructions
(h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process
(i) Any item with faulty adhesives or interfacing which leave a mark after cleaning
(j) Any item which, due to wear and tear or due to its integral nature, is unable to withstand an industrial laundered or dry-cleaned process
(k) Curtains, blinds (venetian, roman) – For the avoidance of doubt we are not responsible for the following :
(l) Household items (duvets, bedspreads, upholstery covers), leather and suede items
Please note that adhesives, defects and faults which were previously camouflaged in manufacture may become more apparent after the cleaning process, and although every care is taken, we cannot always disguise natural flaws or totally remove adhesives, or stretching techniques employed by the manufacturer. These items may “age” after cleaning. All items are therefore only accepted by us for cleaning at your own risk.
If you are unhappy with our service, please raise this issue with the branch that handled your garment. Official complaints should be submitted in writing within 48 hours.
Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the International Fair Claims Guide. (This can be located at drycleaningcomplaints.com)
We will not be liable for any item(s) not collected more than 3 months after dropping-off such item(s) with us.
We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.
These Terms & Conditions do not affect your statutory rights.
You will receive an email voucher code to use at our stores